Question 1

How does the AI nameplate scanner in Equipment Tracker Pro work?

Accepted Answer

The AI nameplate scanner uses Google Gemini multimodal vision models to analyze photographs of unit data plates. It automatically extracts over 40 technical parameters, including the brand, model number, serial number, electrical specifications (voltage, phase, FLA), refrigerant type, charge weight, and date of manufacture. It even handles faded, rusted, or dirty labels with high accuracy.

Question 2

Does the offline barcode and QR code scanner require a subscription?

Accepted Answer

No. The built-in barcode and QR code scanner is 100% free and works fully offline. Technicians can scan any barcode or QR code on-site to instantly look up equipment records, locations, and parts in their local offline database without needing cellular service or any paid account.

Question 3

What reports can be generated for EPA and NFPA compliance?

Accepted Answer

Equipment Tracker Pro supports 11 professional report types. For EPA compliance, it tracks refrigerant additions and recovery weights to automatically calculate annual leak rates and flag Section 608 violations. For NFPA compliance, it includes dedicated Fire Damper inspection reports (NFPA 80/105). Other reports include Filter schedules, Belt replacement logs, and Equipment Age/Replacement forecasts—all exportable as branded PDFs or Excel-compatible CSVs.

Question 4

Can I import existing data from Centriq or Excel?

Accepted Answer

Yes. We offer a free, client-side CSV import wizard. You can upload any CSV spreadsheet (including data exported from discontinued services like Centriq), map your spreadsheet columns to our database fields, validate for potential duplicates, and batch-import all properties, HVAC units, and appliances directly into your dashboard.

Question 5

Is there a web dashboard available for desktop use?

Accepted Answer

Yes. In addition to our iOS and Android mobile apps, you can log into our fully featured Web Dashboard at equipment-tracker.com/login. The web version is perfect for office dispatchers, property managers, and administrators who need to manage portfolios, track tools, schedule preventative maintenance, and generate PDF report packets on a larger screen.

Question 6

How do building transfers and teammate sharing work?

Accepted Answer

Our 'Push to User' and building transfer system makes hand-offs seamless. You can package all data, photos, specs, and logs for a building and generate a secure transfer code. Teammates, property managers, or new owners can enter this code in their app to import the complete history log instantly. Office managers can also receive guest submissions from outside contractors who scan a unit's QR tag on-site.

Question 7

What is the pricing model for Equipment Tracker Pro?

Accepted Answer

Core features (barcode scanning, basic parts inventory, building profiles, and local logs) are completely free with no ads or popups. The Pro subscription unlocks advanced features like unlimited AI scanning, real-time Firebase cloud backup, custom branding, refrigerant/EPA tracking, and 11 professional compliance reports. Pro is available for $9.99/month or $79.99/year (saving 33%).

Question 8

Does the app work without an internet connection (offline-first)?

Accepted Answer

Yes. Equipment Tracker Pro is built with an offline-first architecture. All equipment records, parts catalogs, maintenance logs, and photos are stored locally on your mobile device. Technicians can scan QR codes, search databases, log maintenance, and modify records in basements, mechanical rooms, or remote facilities without cellular service. Once an internet connection is re-established, the app's Smart Sync protocol automatically synchronizes changes with the secure Firebase cloud database and handles conflict resolution.

Question 9

How does Equipment Tracker Pro calculate EPA Section 608 leak rates?

Accepted Answer

When a technician logs a refrigerant addition in the maintenance log for any equipment with a system charge capacity of 50 lbs or more, the app automatically calculates the annualized leak rate using the EPA Section 608 formulas (standard or method 2). If the calculated leak rate exceeds the EPA thresholds—20% for comfort cooling or 30% for commercial refrigeration/IPR—the app flags the record with an EPA warning banner, highlights the required 30-day repair window, and adds a permanent 'EPA Flag' to the service record.

Question 10

What specs can the AI nameplate OCR scanner extract?

Accepted Answer

The Gemini-powered AI nameplate scanner is trained on thousands of HVAC and appliance data plates. It extracts over 40 technical parameters including manufacturer, model, serial, manufacturing date, BTUs, tonnage, electrical specs (voltage, phase, FLA, LRA, MCA, MOP), compressor specifications, refrigerant type (R-22, R-410A, R-134a, etc.), factory charge weight, and default filter or belt dimensions.

Question 11

How does the AI Condition Assessment and Visual Inspection work?

Accepted Answer

The AI Condition Assessment lets technicians photograph the physical state of a unit (coils, compressor compartment, cabinet) and receive an instant structural health report. Powered by Gemini, it evaluates the photos for visual defects like coil fouling, cabinet corrosion, fin damage, or oil staining. It returns a severity rating (Good, Fair, Poor) and generates prioritized maintenance recommendations that can be attached directly to the unit's permanent service log.

Question 12

What is the Vendor Check-In Door Sign system?

Accepted Answer

The Vendor Check-In system is a Pro feature designed to track external contractors and onsite visitors. You can print a branded QR-coded door poster for any building. When a contractor arrives, they scan the QR code with their phone (no app installation required) to check in. They enter their name, company, and phone number, which triggers real-time email notifications to property managers. When leaving, they scan the QR code to check out. The system logs their duration and logs the visit on a calendar in the web dashboard.

Question 13

Can I customize reports with my own company logo and details?

Accepted Answer

Yes. Under settings, Pro users can upload their company logo and input their business name, email, phone, and address. Once configured, all 11 professional compliance and inventory reports—including Filter schedules, Belt logs, and EPA refrigerant summaries—are generated as beautifully formatted PDFs with your company's custom branding at the top of every page.

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