Effective Date: May 6, 2026
By downloading, installing, accessing, or using Equipment Tracker — including the mobile application or the web dashboard at equipment-tracker.com — you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the app or web dashboard.
Equipment Tracker allows HVAC technicians and service professionals to log equipment, capture nameplates via AI scanning, track parts and maintenance history, manage site inventory, dispatch work orders, and share data with other technicians. You are responsible for ensuring you have the right to capture and share data regarding the equipment, locations, and customer information you enter into the app. You agree not to use the app for any unlawful purpose.
Certain features require an active Pro subscription, including but not limited to: unlimited AI nameplate scanning, cloud backup and restore, peer-to-peer equipment sharing, professional report generation, and access to the web dashboard. Free users receive 3 complimentary AI scans to evaluate the feature.
Subscriptions may be purchased through Google Play Billing (Android), the Apple App Store (iOS), or via web checkout powered by Stripe. Subscription management and entitlement verification across all platforms is handled by RevenueCat. Subscriptions automatically renew unless canceled at least 24 hours before the end of the current billing period. You can manage or cancel your subscription at any time through your Google Play or Apple App Store account settings, or through your web account settings. No refunds will be provided for partial billing periods.
If a free trial or introductory offer is available, it will be displayed on the subscription screen. Upon expiration of the trial period, your subscription will automatically convert to a paid subscription at the standard rate unless canceled beforehand.
The AI-powered nameplate scanner uses optical character recognition (OCR) to extract technical data from equipment labels. We do not guarantee the accuracy of AI-extracted data. You are solely responsible for verifying all model numbers, serial numbers, electrical specifications, refrigerant types, and other data before ordering parts, servicing equipment, or relying on this information for any purpose. Misidentified data may result in incorrect parts, unsafe electrical configurations, or equipment damage.
The app includes intelligent duplicate detection that checks serial numbers across your entire database when scanning nameplates. This feature is provided as a convenience to help avoid redundant entries. We do not guarantee the completeness or accuracy of duplicate matching. You are responsible for verifying equipment identity.
You may export your equipment data as ZIP archives and import data from compatible ZIP files. When sharing equipment data with other technicians via the "Push to Technician" feature, you are responsible for ensuring you have the authority to share that information. Imported data will be merged into your local database, and you are responsible for verifying its accuracy.
The web dashboard at equipment-tracker.com is a Pro feature that allows you to view and manage your cloud-synced equipment data in a browser. The web dashboard reads from and writes to the same Firestore database used by the mobile app. Changes made in the web dashboard (such as editing equipment specs, adding maintenance logs, modifying inventory, or deleting records) are reflected in the mobile app upon its next sync. You are responsible for any changes you make via the web dashboard.
The app allows you to log service history including work orders, refrigerant tracking, labor hours, and before/after photographs. These records are for your personal or professional reference only. We are not responsible for regulatory compliance related to refrigerant handling, EPA reporting, or any other industry-specific requirements.
If you store customer names, contact information, billing addresses, or other personally identifiable information within the app's building/site info features, you are responsible for complying with applicable privacy laws regarding the collection and storage of that data.
All content, features, and functionality of Equipment Tracker — including but not limited to the user interface, design, code, and branding — are the exclusive property of the developer and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written consent.
To the maximum extent permitted by applicable law, we are not liable for any physical damage, equipment failure, financial loss, personal injury, or any direct, indirect, incidental, or consequential damages resulting from your reliance on data stored, shared, imported, exported, or generated within this application or the web dashboard. This includes but is not limited to damages resulting from AI scanning errors, data corruption during import/export, cloud synchronization failures, or incorrect maintenance records.
Equipment Tracker is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
We reserve the right to suspend or terminate your access to the app and web dashboard at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. Upon termination, your right to use the app and web dashboard ceases immediately. You may also delete your account at any time from within the app.
We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with a revised effective date. Your continued use of the app or web dashboard after any changes constitutes your acceptance of the new terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the State of Michigan.
If you have any questions or suggestions about our Terms of Service, do not hesitate to contact us at: support@equipment-tracker.com